Customer Success Specialist
On-site in Brisbane, Australia or Remote for the right candidate
Notiv™ is seeking a passionate and dedicated Customer Success Specialist to join our growing team. We are an early stage product-led SaaS startup so we are looking for a self-motivated and positive individual who is excited about helping our users to get the most value from the Notiv product. In this position, you will be responsible for ensuring each customer has a great experience and receives helpful responses to queries in a timely manner. By developing a deep understanding of our customers and their needs, you will also help identify growth opportunities and future product priorities.
About Us
Notiv allows busy professionals to get better results from client meetings.
We build cloud software that records and analyzes online or offline meetings. Our vision is a future where meetings don't mean admin, don't mean mundane and are in fact the opposite. Engaging encounters that are captured, analysed, shared and actioned. Businesses get happier, more productive and effective teams. Their clients get better results and their businesses grow.
This is where you come in. We are searching for talented team members who can help us achieve our vision.
Who you will be working with
The Notiv team is made up of entrepreneurial designers, product and machine learning engineers, as well as talented marketing and sales professionals. We are looking for a motivated, passionate individual, excited about solving complex problems and driven to make our customers smile. We strive to make complex simple. We try things, make mistakes and share, because that's how we help each other grow. Trust is key.
The Role
As a Customer Success Specialist at Notiv, you will work within our Product team as the first point of contact for our customers. As a product-led company, this is a key role to ensure we continually understand our customers and meet their needs.
You will be responsible to:
- Monitor and respond quickly and effectively to customer support requests.
- Respond to customer queries by email, phone and screen share.
- Identify growth opportunities for account conversion, expansion and renewal.
- Conduct online product demonstrations.
- Assist with on-boarding of key customer teams.
- Develop and deliver product training sessions.
- Empower customers to resolve common requests by developing useful help content, automation and in-product prompts.
- Provide first level basic technical support.
- Report significant and recurring issues to the engineering support team.
Requirements and Qualifications
- Experience in Customer Success, Help Desk or other customer service role in the software industry
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Keen attention to detail, memory of patterns, and interest in problem-solving
To apply for this position, please email your CV and other relevant details to [email protected].